Web Access has been working with the Indus Action team to build a Chatbot that will be used by its beneficiaries. You can find the initial assessment of the project in this previous blog post.

Here are the key features that were implemented as a part of this project.
* Multilingual: English and Hindi
* Ability to get information about different stages in the application process
* Report Grievance
* View profile
* Ask for help
* Policy related details

IA Bot is a Facebook-based bot which will be available on Indus Action’s Facebook page.

We have completed the project and the project handover is done to the Indus Action team.